| Old Thinking |
New Thinking |
| If I do it for you, I will have to do it for everyone. |
We can make the system work for you. |
| It's the rule. |
Can the rules be adjusted? |
| It has always been done this way. |
If it is not working for students, can it be changed? |
| Because we said so. |
What can we do to help you? |
| Listen to us. |
Listen to you. |
| I am not authorized to do that. |
Give me a minute and I will figure out a way. |
| If it is working, make it more complicated. |
Simplify! Simplify! Simplify! |
| Maintaining the system matters. |
Students matter. |